Question 1

What time are check in and check out?

Accepted Answer

Check-in begins at 4 PM, and checkout is by 11 AM. Your arrival instructions will explain how to access your property.

Question 2

Which properties have a hot tub?

Accepted Answer

Select properties have private hot tubs. Check the amenities listed for your chosen home, and follow the hot tub instructions provided during your stay.

Question 3

Are your properties pet friendly?

Accepted Answer

Some of our homes welcome pets! Check the individual listing before booking and include your pets in your reservation. Pet fees and restrictions vary by property.

Question 4

Is a rental agreement or security deposit required?

Accepted Answer

Requirements vary by property and booking platform. Direct bookings may require a signed rental agreement and a refundable security deposit or temporary card hold. Any applicable requirements and amounts will be disclosed before you book. When required, these steps must be completed before your entry code is released.

Question 5

Can I check in early or check out late?

Accepted Answer

Please ask! Availability depends on our cleaning schedule and other reservations. Additional fees may apply, and requests must be approved in advance.

Question 6

How do I check in?

Accepted Answer

Our properties offer self check-in. Before arrival, you’ll receive directions and instructions for your home’s smart lock or keypad.

Question 7

Are linens and towels provided?

Accepted Answer

Yes! We provide bed linens and bath towels. Homes with hot tubs also include towels for hot tub use.

Question 8

What should I bring?

Accepted Answer

We provide starter supplies of everyday essentials. Bring your groceries, personal toiletries, and any specialty items you need. For longer stays, you may need to replenish supplies.

Question 9

Is parking available?

Accepted Answer

Parking arrangements vary by property. Review your listing and arrival instructions for the number of spaces and where to park. Contact us before bringing a trailer or oversized vehicle.

Question 10

Do I need 4 wheel drive ?

Accepted Answer

Some mountain properties have steep or uneven roads where AWD or 4WD is recommended, including outside the winter months. Review the listing’s access information before booking and plan for the weather.

Question 11

Can I bring additional guests or have visitors?

Accepted Answer

Each home has a maximum occupancy that must be followed. Please include all overnight guests in your reservation and ask before inviting visitors. Parties and events require advance approval and are not permitted at every property.

Question 12

Can I book a home for a work trip or an extended stay?

Accepted Answer

We welcome inquiries about work trips and longer stays. Contact us with your dates, group size, and preferred location so we can help you find a suitable property.

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